Which Has More Integration Potential - Twitter or OCS?
Filed under: Instant Messaging (IM), OCS 2007, Unified Communications
A couple weeks ago, Tony Byrne posted on Unified Communications at CMSWatch.com’’s TrendWatch blog. He talked about a panel at the Interop 2009 Conference, where they discussed connections between social computing and Unified Communications.
In his post, Tony made a really interesting point I”d like to talk about. He said:
“The major UC vendors have done a better job of integrating with incumbent line-of-business applications than social software vendors, who could learn a thing or two about socializing existing applications rather than creating new silos of social or collaborative information.
“And integration potential is where, I think, Instant Messaging (IM) still has a leg up over micro-blogging (a.k.a., social messaging) within the enterprise. ”
(Just in case you haven”t heard the term, “micro-blogging” usually refers to the short message format used on Twitter, FaceBook Messaging, FriendFeed, and so on.)
To me, this signifies a huge advantage to future business communication. Companies (especially larger ones) have a slew of communication options available to them. And what do you have with multiple options?
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A Little Clarification on the Term “OCS”
This blog is about Microsoft Office Communications Server 2007. I abbreviate that to “OCS” a lot of the time. As do many IT administrators, technicians, people in the industry, etc.
However, there’’s another meaning for “OCS” out there. And it’’s one I”ve received a few confused emails over.
“OCS” also stands for Officer Candidate School. It’’s the US military’’s officers” training facility in Quantico, VA. In fact, if you do a Google search for only “OCS” that’’s what comes up first. (Add “2007″ to that if you want to find Microsoft’’s OCS 2007 homepage.)
So there’’s some clarification, in case anyone else was confused. This blog is about the Microsoft communications software platform, not the military school. And next week we”ll be back with more!
OCS Components: The Attendant Console
Filed under: OCS 2007 R2, Unified Communications, Voice over IP
Back to the OCS Components Series! (Here’’s a refresher if you”re new: Call Forwarding - Presence - Conversation History )
Today I”m talking about the Attendant Console. Running as a standalone client (like Office Communicator), it acts as OCS 2007′’s call reception/transfer centerpiece.
What’’s the Attendant Console Do?
Saves you headaches on managing calls, that’’s what. The Attendant Console allows someone (usually a receptionist or business office worker) to receive incoming calls. Transfer/forward them to others. Even place them on hold (with music!).
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The Risks You”ll Tackle in OCS 2007
Filed under: Exchange Server 2007, Instant Messaging (IM), OCS 2007, OCS 2007 R2, Unified Communications
I”ve talked a lot about some of the benefits from using OCS 2007.
Now I”d like to talk about the risks.
Every network-based application carries a risk. Either in terms of security breaches, or in terms of employees abusing the system in some way. Such actions are rare. And with a little preparation, they almost never occur.
That’’s why I wanted to give this warning beforehand. So you”ll take the following into consideration during your OCS planning & setup process. You can avoid most of these risks entirely if they”re planned against.
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