Australian Credit Union (with 155K Members) Deploys a Unified Communications Call Center
I find the reasons for this credit union’’s UC deployment really interesting:
Teachers Credit Union Mitigates Risk with New UC Call Centre Deployment - CIO Magazine AU
Notice that Colin Thomas, the IT manager, talks a lot about mitigating risk/disaster recovery. Secondary servers in place, failover branch gateways, Web authentication…they”re using Unified Communications to not only to communicate with their membership. But to plan against problems too.
It’’s not hard to see why. They have a membership of 155,000 people! I”d want backups in place too, just in case anything went wrong.
I bring this up here because I like the seriousness with which this credit union approached Unified Communications. OCS 2007 had some early stability issues, which have been since corrected. However, first impressions carry…and the ”unreliable” keyword got stuck onto the application.
This is one example that shows OCS, and the Unified Communications platform it exemplifies, can be relied upon. Yes, they”ve added in backups. Any prudent IT manager should for their important systems. This obviously qualifies.
Mr. Thomas was even thorough enough in his quotes to give some basic examples of backup procedures to use. If you”re curious about ways to build failovers into an OCS-based communications system, there’’s some tips in the article.
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