OCS Components: The Attendant Console
Filed under: OCS 2007 R2, Unified Communications, Voice over IP
Back to the OCS Components Series! (Here’’s a refresher if you”re new: Call Forwarding - Presence - Conversation History )
Today I”m talking about the Attendant Console. Running as a standalone client (like Office Communicator), it acts as OCS 2007′’s call reception/transfer centerpiece.
What’’s the Attendant Console Do?
Saves you headaches on managing calls, that’’s what. The Attendant Console allows someone (usually a receptionist or business office worker) to receive incoming calls. Transfer/forward them to others. Even place them on hold (with music!).
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OCS Components: Call Forwarding
(Sorry this is up a day late. We”re in the middle of a BIG website upgrade!)
In sifting through some post ideas, I came across a few OCS tips on Brett Jo’’s blog. The one I”d like to talk about today is Call Forwarding (that’’s linked to from ”OCS” in the last sentence).
Call Forwarding is pretty standard these days. You set the office phone to forward to your mobile if you”re out. Maybe you forward calls from your cellphone when you”re in the office, too. With OCS, it’’s a little different. You set up all call forwarding from Office Communicator.
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