OCS Components: The Attendant Console
June 9, 2009 by Chris Williams · Leave a Comment
Filed under: OCS 2007 R2, Unified Communications, Voice over IP
Filed under: OCS 2007 R2, Unified Communications, Voice over IP
Back to the OCS Components Series! (Here’’s a refresher if you”re new: Call Forwarding - Presence - Conversation History )
Today I”m talking about the Attendant Console. Running as a standalone client (like Office Communicator), it acts as OCS 2007′’s call reception/transfer centerpiece.
What’’s the Attendant Console Do?
Saves you headaches on managing calls, that’’s what. The Attendant Console allows someone (usually a receptionist or business office worker) to receive incoming calls. Transfer/forward them to others. Even place them on hold (with music!).
Read more
